FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Orders & Processing
Why should I buy directly from you instead of a big retailer?
When you order directly from us, more of your support goes straight to the author and the small team behind the books. You will also find exclusive signed copies, special editions, and extras you will not get anywhere else. Buying direct is the best way to support an indie author and help us keep creating the stories you love.
What is included in a special or signed edition?
Our special and signed editions are created with extra love and often include exclusive covers, signed pages or book plates, and limited edition art or add ons (as supplies are available). Details vary by title, so check the product description for exactly what comes with each edition.
Can I change or cancel my order?
We move quickly to get your order processed, so we can only make changes or cancellations within a short window after your order is placed. If you need to adjust something, please email us right away at Operations@tlmartinwrites.com with your order number, and we will do our very best to help before your order enters processing.
Shipping
I entered the wrong shipping address. What do I do?
It happens! Please email us as soon as possible with your order number and the correct address. If your order has not yet shipped, we will update it for you. Once an order has shipped, we are unable to change the address, so please double check your details at checkout.
How long does shipping & Processing take?
Because of an exciting influx of orders lately, most of our books now ship directly from our publisher, which may impact delivery times. Please allow 7–10 business days for processing. Your order ships out once that processing window is complete.
A Note on Multiple Shipments
Some orders may arrive in separate packages. Books and art supplies don't always travel together. Art prints and signed bookplates are sent as they become available, so if your goodies show up at different times, don't worry. The rest is on its way.
Where do you ship to?
Right now, we ship exclusively within the continental United States. As an indie author with a small but mighty team, we're growing every day — and expanding our shipping to reach readers around the world is high on our wish list. We're actively working on it, so if you're outside the continental US, hang tight! We hope to bring our books and goodies to you soon. Thank you for your patience and for supporting independent publishing.
How do I track my order?
Since your order ships through a third party partner, tracking information may take a little longer than usual to appear.
To track your order,create or log into your accountto view your order status and shipping updates in real time.
Returns
My order arrived damaged or something is missing. What now?
We are so sorry! If your order arrives damaged, defective, or incomplete, please email us at operations@tlmartinwrites.com within 7 days of delivery with your order number and a photo of the issue. We will make it right with a replacement or the best solution for you.
How do I return an item?
Because our books are printed just for you and many of our items are signed or limited-edition, all sales are final. We're unable to accept returns or exchanges for change of mind — but we're always here to make things right if something goes wrong.
If your order arrives damaged, defective, or misprinted, please email us at operations@tlmartinwrites.com within 7 days of delivery with your order number and a photo of the issue. We'll happily send a replacement or work out the best solution for you.